Terms & Shipping

Our products ship through Gamblers Warehouse in Dallas, Texas.

202N Great SW Pkwy
Grand Prairie TX 75050
United States

Shipping Rates

We ship through the United States Postal Service and UPS.
Please allow 10-14 business days for international shipments and 3 business days for national shipments.
*Note: all national shipments include tracking.

Tracking numbers will be sent via email by Gamblers Warehouse at the time of shipment.

Shipping Policy

Any shipping charges incurred due to exchange for store credit are the responsibility of the customer.

The customer assumes responsibility for any additional charges on rejected packages. DNIGMA is not responsible for customs fees incurred from imported goods. 

If an order is placed and the address entered at checkout is incorrect, DNIGMA is not responsible for the delivery of that package. It is your responsibility to double check the address you are having your order shipped to. If the order does not make it to your destination due to the error in address, DNIGMA is not responsible for a replacement to be mailed. Also, do not have your package mailed to an address if the address is temporary. In some cases, packages may take several weeks to arrive. If you vacate the delivery address prior to receiving the package, we are not responsible for any fees to receive the package again or for a replacement to be mailed out.

*International packages shipped using USPS cannot be traced once they reach international customs, therefore DNIGMA will not be held responsible for any lost or stolen packages.

 

Lost/Stolen Packages

Once orders have left our warehouse, DNIGMA cannot be held accountable for lost, stolen, or mis-delivered packages. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carriers for assistance. In the event of a replacement being mailed, DNIGMA reserves the right to mail the replacement via any shipping method available.

 

Canceled Orders

Although this is unlikely, we will occasionally cancel orders due to shortage of materials or suspicion of fraud. We will contact you immediately with an explanation, should order cancellation be necessary.

 DNIGMA reserves the right to cancel any order.

 

Returns and Exchanges

We cannot offer refunds on opened/used items. 

Refund policy

Our policy lasts 7 days. If days have gone by since your product arrived, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Additional non-returnable items:

  • Downloadable media and tutorials

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@dnigma.com


Wrong Item?
If you believe you have received an incorrect item, please email us at support@dnigma.com and provide us with an image of the item received and your order number. DO NOT open any items that you believe are incorrect. An opened item, even if incorrectly mailed/received, may be rejected for exchange or credit.

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